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Jump to FAQs on: Ticketing, Visiting, Membership, Health & Safety
Jump to FAQs on: Ticketing, Visiting, Membership, Health & Safety
Please allow approximately 30 minutes for your order confirmation and ticket email to be delivered. If you still haven’t received them after six hours, please make sure you check your spam folder and add email@example.com to your safe senders list. In addition, please check your account to ensure that you have entered the correct email address into your contact information.
Your tickets can also always be found in your account or in our app.
If after taking these steps, you still have not received your tickets, you may need to contact us directly to have your tickets sent out again. Please email us at firstname.lastname@example.org with your order number.
In addition to the email you received after making your purchase, your tickets can also always be found in your account or in our app.
If you’re looking for the email you received, search your inbox for email@example.com.
If you are still having trouble finding your tickets, please contact us at firstname.lastname@example.org or call us at 914-366-6900.
To change your password or account information, please log into your account with your current login credentials and update the fields you’d like to change.
If you’ve forgotten your password, please click the Reset Password link on the account login page.
If you do not receive a reset password email within 15 minutes, please check your spam folder. If you still do not have an email to reset your password, please contact us at email@example.com.
Tickets are exchangeable to another date/time slot if that date/time has availability, up to 48 hours in advance of your reserved time slot. Requests must be made by 5pm three days in advance of your visit. Exchange fees apply.
In case of illness, all unused tickets are exchangeable to another date/time slot if that date/time has availability – or fully refundable – up to the date/time on the ticket. Exchange or refund fees apply.
See our Ticket Exchange and Refund Policy for full details.
If a tour or an experience is sold out, we do not have any extra available tickets. Due to the vast number of requests we receive, we do not have waiting lists for any of our tours or experiences.
There are no discounts available for any of our tours or experiences at this time.
On sale dates are announced on the specific experience or site pages on our website.
If Historic Hudson Valley decides to cancel an experience or tour, we will email ticket holders, post a message on our website and voicemail, post an message on our app, and ask local radio stations to make an announcement. We will contact ticket holders via email for the affected day and time to see if they would like a refund, gift certificate, or if they would like to turn their ticket purchase into a tax-deductible donation.
Refunds may take more than 7 business days to appear on a credit card account. If you wish to go on another date, you must purchase new tickets at any available times.
Historic Hudson Valley events are held rain or shine. If you elect not to attend, your tickets are neither refundable nor exchangeable. In poor weather, ticket holders should consult local weather forecasts for their own area and make their own determination about whether to attend.
An event may be canceled by Historic Hudson Valley if, in its sole judgment, extreme weather or other conditions could jeopardize the safety of visitors, volunteers, and staff. Generally, rain, snow flurries, or showers would not lead us to cancel, but extremely heavy rain, thunder, and lightning, very strong wind; blizzard conditions, heavy icing, or a prediction of such conditions could force us to do so. If Historic Hudson Valley determines that conditions warrant canceling an event, we will post a message on our website and voicemail and ask local radio stations to make an announcement.
If Historic Hudson Valley cancels before the event starts there is no need to contact us. We will contact ticket holders for the affected day and time to see if they would like a refund, gift certificate, or if they would like to turn their ticket purchase into a tax-deductible donation. Refunds may take more than 7 business days to appear on a credit card account. If you wish to go on another date, you must purchase new tickets at any available times.
We are not offering any group tours in 2020.
All tickets must be purchased in advance, online. We are NOT selling tickets on site. Buy tickets now at hudsonvalley.org/tickets.
Historic Hudson Valley is not responsible for tickets purchased from third party sellers. Tickets sold via unofficial sources may be invalid in which case they will not be accepted for entry. We are unable to assist buyers of third party tickets and visitors must return to their point of purchase for assistance.
Historic Hudson Valley is the only official source for tickets for our tours and experiences. Please check the URL in your browser to ensure that you are only purchasing tickets from hudsonvalley.org.
GPS address for Kykuit, the Rockefeller Estate, Philipsburg Manor, Washington Irving’s Sunnyside, Union Church of Pocantico Hills, and Van Cortlandt Manor, Blaze: Hudson Valley and Blaze: Long Island can be found on their site pages.
Our experiences are family-friendly, all-ages happenings. Tours of Kykuit, the Rockefeller estate, are recommended for ages 5 and up.
Our Halloween experiences are self-paced. The Great Jack O’Lantern Blaze Hudson Valley and Long Island usually take visitors about 30-45 minutes to walk-through. At the Home of the ‘Legend,’ visitors are welcome to spend up to two hours at the site.
Information about the length of each tour can be found on the Kykuit, Philipsburg Manor, Sunnyside, Union Church, and Van Cortlandt Manor site pages.
For our Halloween experiences, you can park 30 minutes before your ticketed time.
For Kykuit, the Rockefeller estate please arrive 30 minutes before your scheduled tour time.
For all other historic site tours, we recommend arriving 15 minutes before your scheduled tour time.
All of our tours and experiences require walking outside on sometimes uneven terrain. Our historic properties are not air conditioned. We advise you to dress comfortably and appropriately for the weather.
Photos are not permitted inside any of our historic sites, however visitors are welcome to take pictures with handheld devices on the grounds. Photos with handheld devices are allowed at our experiences, however we ask visitors to refrain from using flash during our evening experiences that feature performers.
Selfie sticks, monopods, and tripods are not permitted.
There are gift shops at Washington Irving’s Sunnyside, Philipsburg Manor, as well as both locations of The Great Jack O’Lantern Blaze.
We also have a selection of exclusive merchandise available online.
No food or drink is allowed at Blaze: Hudson Valley and Blaze: Long Island.
No food or drink, with the exception of bottled water, is allowed inside our historic sites. There are picnic tables at Philipsburg Manor and Van Cortlandt Manor for visitors to enjoy during the day and ticketed visitors may picnic on the grounds at Washington Irving’s Sunnyside.
Advanced tickets are recommended to visit any of our sites or experiences. Capacity is limited and tours do sell out.
For information about access to our sites, please see the accessibility page on our website.
Yes, there is free parking at all of our sites and experiences.
Pets are not permitted at any of our sites or events.
Yes, service animals are welcome. Service animals as defined by the ADA are animals that are individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.
If you think you lost something while visiting us, please send an email to firstname.lastname@example.org with a detailed description of the item and your contact information. Someone will get back to you if the item has been found.
Yes, costumes are welcomed, but we ask that you refrain from using items that look like weapons and from wearing masks that cover your whole face.
We accept American Express, Discover, Mastercard, and Visa. We are currently not accepting cash at our sites or shops.
The Hudson Valley is filled with exciting places to explore. We’ve made a list of some of the top picks.
Nearby restaurants are listed here. We have partnerships with the Castle Hotel & Spa, Tarrytown House Estate on the Hudson, and DoubleTree By Hilton Hotel Tarrytown and there are many other hotels in the area.
To join Historic Hudson Valley as a member or to renew your membership, visit our membership page, select your desired membership level, add the membership to your cart and proceed to check out.
Your membership benefits are active as soon as you make your purchase! In order to use your benefits, just log in with the email address you used to buy the membership. Then select the tour or experience you’re interested in and then select your desired date from the calendar. Make sure you select member tickets and proceed to check out.
Please request a new card by emailing us at email@example.com.
Our membership page details the many great benefits of each membership level!
Add to cart the correct number of member tickets allotted for each level and make sure you select member tickets. (Individual: One member adult. Dual: Two Member Adult. Family: Two Member Adult and Three Member Child, etc. ) If bringing a guest be sure to choose Member guest. Proceed to check out.
Yes, members receive a 10% discount in our shops.
Your membership is valid one year from your purchase date. You must have an active membership on the date you select to visit in order to receive your member benefits.
If you would like to change your membership level, please call our ticket hotline at 914-366-6900.
Log in to your account on our tickets page and then click My Account to see your account information and the memberships page.
Yes, capacity at our sites and experiences has been reduced.
Advanced tickets are recommended as capacity is limited and tours sell out. Tickets purchased the day of your visit are subject to a $2 surcharge.
Your tickets will be scanned when you arrive on site.