Visitor FAQs

Have questions? Chances are, it’s answered here!

Jump to FAQs on: Ticketing, Visiting, Membership, Health & Safety

Ticketing FAQs

How do I order tickets?

  • Click on the Tickets link at the top of the homepage or click here.
  • Click LOG IN located at the top of the page. Log in using your email address and password and you will then be brought back to the main tickets page. Choose the event you wish to attend.
  • Select the date you would like to attend from the calendar.
  • Select the quantity of  tickets from the drop-down menu. Then click on the “Add To Cart” button.
  • You will be redirected to the checkout.
  • Accept the Terms and Conditions and click “Buy Now.”
  • Once complete, you will receive two emails—one email with a reciept and another email with your PDF tickets. Email delivery time might take up to 30 minutes.

Where is my confirmation or ticket email?

Please allow approximately 30 minutes for your order confirmation and ticket email to be delivered. If you still haven’t received them after six hours, please make sure you check your spam folder and add tickets@hudsonvalley.org to your safe senders list. In addition, please check your account to ensure that you have entered the correct email address into your contact information.

If after taking these steps, you still have not received your tickets, you may need to contact us directly to have your tickets sent out again. Please email us at info@hudsonvalley.org with your order number.

How do I change my password or update my account information?

To change your password or account information, please log into your account with your current login credentials and update the fields you’d like to change.

If you’ve forgotten your password, please click the Reset Password link on the account login page.

If you do not receive a reset password email within 15 minutes, please check your spam folder. If you still do not have an email to reset your password, please contact us at info@hudsonvalley.org.

Are tickets exchangeable or refundable?

Tickets are exchangeable to another date/time slot if that date/time has availability, up to 72 hours in advance of your reserved time slot. Requests must be made by 5pm three days in advance of your visit. Exchange fees apply.

In case of illness, all unused tickets are exchangeable to another date/time slot if that date/time has availability – or fully refundable – up to the date/time on the ticket. Exchange or refund fees apply.

See our 2020 Ticket Exchange and Refund Policy for full details.

If an experience or tour is sold out, can I join a waiting list?

If a tour or an experience is sold out, we do not have any extra available tickets. Due to the vast number of requests we receive, we do not have waiting lists for any of our tours or experiences.

Can I get a coupon or discount?

There are no discounts available for any of our tours or experiences at this time.

When do tickets go on sale for an experience or site?

On sale dates are announced on the specific experience or site pages on our website.

What happens if an experience or tour is canceled?

If Historic Hudson Valley  decides to cancel an experience or tour,  we will email ticket holders, post a message on our website and voicemail, and ask local radio stations to make an announcement. We contact ticket holders for the affected day and time to see if they would like a refund, gift certificate, or if they would like to turn their ticket purchase into a tax-deductible donation.

Refunds may take more than 7 business days to appear on a credit card account. If you wish to go on another date, you must purchase new tickets at any available times.

What's your weather policy?

Historic Hudson Valley events are held rain or shine. If you elect not to attend, your tickets are neither refundable nor exchangeable. In poor weather, ticket holders should consult local weather forecasts for their own area and make their own determination about whether to attend.

An event may be canceled by Historic Hudson Valley if, in its sole judgment, extreme weather or other conditions could jeopardize the safety of visitors, volunteers, and staff. Generally, rain, snow flurries, or showers would not lead us to cancel, but extremely heavy rain, thunder, and lightning, very strong wind; blizzard conditions, heavy icing, or a prediction of such conditions could force us to do so. If Historic Hudson Valley determines that conditions warrant canceling an event, we will post a message on our website and voicemail and ask local radio stations to make an announcement.

If Historic Hudson Valley cancels before the event starts there is no need to contact us. We will contact ticket holders for the affected day and time to see if they would like a refund, gift certificate, or if they would like to turn their ticket purchase into a tax-deductible donation. Refunds may take more than 7 business days to appear on a credit card account. If you wish to go on another date, you must purchase new tickets at any available times.

How do I buy tickets for a group?

We are not offering any group tours in 2020.

Should I buy a ticket in advance or can I buy a ticket when I arrive on site?

All tickets must be purchased in advance, online. We are NOT selling tickets on site. Buy tickets now at hudsonvalley.org/tickets.

Are 3rd party tickets valid?

Historic Hudson Valley is not responsible for tickets purchased from third party sellers. Tickets sold via unofficial sources may be invalid in which case they will not be accepted for entry. We are unable to assist buyers of third party tickets and visitors must return to their point of purchase for assistance.

Historic Hudson Valley is the only official source for tickets for our tours and experiences. Please check the URL in your browser to ensure that you are only purchasing tickets from hudsonvalley.org.

Visiting FAQs

Are there any age restrictions for your tours or experiences?

Our experiences are family-friendly, all-ages happenings. Tours of Kykuit, the Rockefeller estate, are recommended for ages 5 and up.

How do I find out how long my tour or experience is?

Our Halloween experiences are self-paced. The Great Jack O’Lantern Blaze Hudson Valley and Long Island usually take visitors about 30-45 minutes to walk-through. At the Home of the ‘Legend,’ visitors are welcome to spend up to two hours at the site.

Information about the length of each tour can be found on the Kykuit, Philipsburg Manor, Sunnyside, Union Church, and Van Cortlandt Manor site pages.

How early should I arrive before my tour or experience?

For our Halloween experiences, you can park 30 minutes before your ticketed time.

For Kykuit, the Rockefeller estate please arrive 30 minutes before your scheduled tour time.

For all other historic site tours, we recommend arriving 15 minutes before your scheduled tour time.

How should I dress for my visit?

All of our tours and experiences require walking outside on sometimes uneven terrain. Our historic properties are not air conditioned. We advise you to dress comfortably and appropriately for the weather.

Are photos allowed at your tours and experiences?

Photos are not permitted inside any of our historic sites, however visitors are welcome to take pictures with handheld devices on the grounds. Photos with handheld devices are allowed at our experiences, however we ask visitors to refrain from using flash during our evening experiences that feature performers.

Selfie sticks, monopods, and tripods are not permitted.

Do you have any gift shops?

There are gift shops at Washington Irving’s Sunnyside and Blaze: Hudson Valley.

We also have a selection of exclusive merchandise available online.

Can I bring my own food and drink?

No food or drink is allowed at Blaze: Hudson Valley and Blaze: Long Island.

No food or drink, with the exception of bottled water, is allowed inside our historic sites. There are picnic tables at Philipsburg Manor and Van Cortlandt Manor for visitors to enjoy during the day and ticketed visitors may picnic on the grounds at Washington Irving’s Sunnyside.

Do I need a ticket to visit the grounds of your sites?

Advanced tickets are required to visit any of our sites or experiences.

How can I find out about accessibility information at your sites?

For information about access to our sites, please see the accessibility page on our website.

Is there parking at your sites and experiences?

Yes, there is free parking at all of our sites and experiences.

Are pets permitted at your sites and events?

Pets are not permitted at any of our sites or events.

Are service animals permitted at your sites and experiences?

Yes, service animals are welcome. Service animals as defined by the ADA are animals that are individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.

What do I do if I lost something during my visit?

If you think you lost something while visiting us, please send an email to info@hudsonvalley.org with a detailed description of the item and your contact information. Someone will get back to you if the item has been found.

Are costumes allowed at your Halloween experiences?

Yes, costumes are welcomed,  but we ask that you refrain from using items that look like weapons. All visitors over the age of 2 must wear a mask to comply with our COVID Courtesy Code.

Do you accept credit cards at your sites?

Yes, we accept American Express, Discover, Mastercard, and Visa.

What else can I do in the area?

The Hudson Valley is filled with exciting places to explore. We’ve made a list of some of the top picks.

Do you recommend any local hotels or restaurants?

Membership FAQs

How do I buy or renew a membership?

To join Historic Hudson Valley as a member or to renew your membership, visit our membership page, select your desired membership level,  add the membership to your cart and proceed to check out.

What do I do after I buy a membership?

Your membership benefits are active as soon as you make your purchase! In order to use your benefits, just log in with the email address you used to buy the membership. Then select the tour or experience you’re interested in and then select your desired date from the calendar. Make sure you select member tickets and proceed to check out.

I lost my membership card. How can I get a new one?

Please request a new card by emailing us at membership@hudsonvalley.org.

How do I decide what membership level is best for me?

Our membership page details the many great benefits of each membership level!

How do I access member tickets?

In order to access your member tickets, enter your email address and password when you go to the tickets page so the system recognizes your membership status. Choose the site you would like to visit and then choose the date and time from the calendar.

Add to cart the correct number of member tickets allotted for each level and make sure you select member tickets. (Individual: One member adult. Dual: Two Member Adult. Family: Two Member Adult and Three Member Child,  etc. ) If bringing a guest be sure to choose Member guest.  Proceed to check out.

 

Do members get discounts in the shops?

Yes, members receive a 10% discount in our shops and on merchandise for sale on our website.

How long do my member benefits last?

Your membership is valid one year from your purchase date. You must have an active membership on the date you select to visit in order to receive your member benefits.

How do I change my membership level?

If you would like to change your membership level, please call our ticket hotline at 914-366-6900.

How can I find out when my membership expires?

Log in to your account on our tickets page and then click My Account to see your account information and the memberships page.

Health & Safety FAQs

Have you reduced capacity?

Yes, capacity at our sites and experiences has been reduced by 67%.

Are advanced tickets required?

Yes, you must purchase tickets in advance of your visit. Your tickets will be scanned when you arrive on site.

How are you implementing social distancing?

In addition to reducing capacity by 67%, there are social distancing markers throughout our sites and experiences for visitors to follow. Our specially trained Social Distancing Ambassadors also help to maintain the space between parties.

Do I have to wear my face mask while at the sites?

Yes, all guests ages 2 and over are required to wear face masks at all times during their visit, including while taking selfies or pictures. There are no exceptions to this policy.

Are the restrooms open?

Yes, our restrooms are open. Hand sanitizer will be readily available both inside and outside and lines will be monitored by our Social Distancing Ambassadors. bathroom facilities will be continuously rotated out of service throughout the evening and sanitized by professional cleaning staff.

Tickets must be purchased online in advance. No tickets are sold on site.Buy Now